COVID-19 Online Service Agreement

March 23, 2020

If you are registering for service online, please note the following:

  • We require a color copy of your driver’s license or state ID. You can attach it to the online form via the file upload or include it in a separate email. When we receive this from you, we will set up your account. We will call you with your new account number and obtain any additional information we need. We require your social security number, which will be taken over the phone by a customer service representative. 
  • You must provide a working phone number so we may call with your updated account information, answer any questions you may have, and obtain the remaining information we need. If you do not provide a working phone number, the service will not be started. 
  • Upon completion of the service agreement, DCWA will charge a deposit and activation fee to your account. Your first bill will show charges of a $25.00 non-refundable activation fee and a $75.00 refundable deposit. Your first bill will be at least $122.00. (activation fee, deposit, and first month’s service fee) 
  • The flat rate for Residential service is $22.00 for 2,000 gallons and metered after that @ $3.00 per thousand gallons. Business Rates are different. Please call for information or view our services page.

To Fill out the online service agreement, Click Here.

If you have any other questions or concerns, please feel free to reach out. You can visit our contact us page for more information. 

Last modified: March 23, 2020

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