Type |
Fee |
Explanation |
Activation fee |
$25.00 |
One-time charge per location - non-refundable |
Residential Water Deposit |
$75.00 |
The deposit is applied to the account once service is terminated. The remaining balance is then refunded. |
Residential Water Deposit - Alternate Identification |
$125 - $200.00 |
For customers without state IDs, the deposit is applied to the account once service is terminated, and the remaining balance is then refunded. |
Commercial Water Deposit |
$100.00 |
Applied to the account at service termination. Remaining balance refunded |
Late Notice Charge |
$10.00 |
Applied to accounts that receive a late notice. All notices are mailed to the billing address. |
Delinquent Account Service Fee |
$50.00 |
Any account past due is subject to a Delinquent Fee. |
Returned Check (NSF) |
$35.00 |
Bank and Online returned transaction fees |
|
|
|
Customer Requested Services
|
Same Day Service |
$25.00 |
Service Requests made before 3:30 PM for the same day. |
- Meter Read |
$25.00 |
Meter read at the customer's request |
- Pressure/Flow Check |
$25.00 |
Service request for water pressure or flow issues |
Meter Data Log Report |
$50.00 |
Service request for a 90-day Meter Datalog |
Meter Box Unlock/Relock |
$25.00 |
The meter box will be unlocked and then relocked 5 - 10 business days later |
|
After Hours, Emergency, and Weekend
|
After-hours Scheduled Service |
$150.00 |
Charged per hour per technician. 4-hour minimum. Call 2 weeks ahead to schedule. |
Emergency Service - Provider side |
$0.00 |
|
Emergency Service - Customer side |
$100.00 |
Calls originating after 3:30 PM: For example, a customer may require the meter box to be unlocked or service shut off at the meter. |
Non-emergent after hours service |
$100.00 |
Same day service after 3:30 PM - example: start service, delinquent reconnect |
|
Meter Obstruction
|
Meter Obstruction |
Meters are to remain accessible and free of obstruction at all times |
- First offense |
$10.00 |
Written Notice. 14 days to correct. |
- Second Offense |
$50.00 |
Written Notice. 14 days to correct. |
- Third Offense |
$100.00 |
Written Notice. Billed monthly until resolved. |
|
Meter or Meter Box Damage
|
Meter boxes are Utility property. It is the property owner's responsibility to report damages. |
- Replacement Meter Box |
$500.00 |
Damage caused by neglect or intent |
- Replacement Radio Read Meter |
$350.00 |
Damage caused by neglect or intent |
- Replace Lid |
$70.00 |
Replacement part and labor |
- Replace Lid Latch |
$50.00 |
Replacement part and labor |
- Replace Antenna |
$70.00 |
Replacement part and labor |
|